Testimonials

"Dear APF, I wanted to thank you and your staff and in particular Zack McMurry for all the help and guidance in picking out our pine floors. Zack has been wonderful and prompt in returning our phone calls or emails on our many questions. I appreciate your kindness."

"APF, I recently purchased about $16,000 of heart pine through Dana Yielding. We initiated our process through an internet inquiry, which she responded to. During our several months of email exchanges, Ms. Yielding walked us through the process of first identifying and then ordering the desired flooring. In dealing with her, I came away with the feeling of confidence that, while she was there to sell a product, she also wanted to make sure that we purchased exactly what we needed to accomplish our goals. All in all, she did a great job from my standpoint and I would recommend her as a contact to our friends and neighbors."

"We found the staff at Authentic Pine Floors to be very knowledgeable and helpful. Tom Pringle researched installing the floor over our hydronic radiant floor heating and sent us some very useful information. He was very polite and responsive throughout the entire process. He was available for answering a myriad of questions but was never intrusive. It was a pleasure doing business with your company; our floor was delivered on time and in perfect condition."

"Dear Mrs. McMurry: I am writing to compliment you and your company on the excellent professional image projected by three of your employees. It has been a real pleasure to meet and work with Mrs. Dana Yielding, Mr. Cyprus O’Neal and Mr. Christopher Dunlap. Each of these employees exemplifies a great work ethic, a positive attitude and the ability to resale your company to the customer. Sincerely,"

"Hi Teressa - I just wanted you to know that I laid and stained the floor a little over a week ago and it came out fantastic. You manufacture and sell a great product! I appreciate all of your help in making things turn out as good as they did."

"I just wanted to take a moment to say thank you for the drivers you sent on Wednesday for my flooring delivery. Cypress and the other driver were extremely professional and did an outstanding job unloading the delivery for me. They were also very personable and friendly. I couldn't have asked for better service from your company and you! This whole process (ordering and delivery) has been handled well and I am extremely pleased. Thanks for being a welcome relief in the world of construction!"

"Dear Teressa, Just a note to tell you that my pine floors are installed & the upper level is stained & finished. They are exactly what I wanted. I just love them. Thanks for all the great service while ordering & installing. I'll recommend you to all I know!"

"We were very pleased with the informative and extremely prompt service that we received. We had concerns about making such a large purchase by only viewing a sample piece of flooring and by looking at pictures of the flooring. But, all of our questions were answered very thoroughly and promptly, and we had a LOT of them! I felt as if I were the only customer that Liz had."

"I found your company on the Internet after visiting, what I’m sure was every wood store and distributor available in metro Phoenix. While browsing the Internet, it was important to us to find a company that had been in business a long time and a website that offered detailed information and quality pictures. This is how we selected Authentic Pine Floors, Inc. I was fortunate to have reached Dana Yielding the first day I called and thought her service warranted a letter to you. She has been an absolute delight to work with from the start. It is important that you are aware that I have been a very nervous and detail oriented customer. Dana made sure that we received several pieces of each sample of your flooring to make a comfortable decision. She has talked to me in detail about what to expect with each wood, has answered my many, many questions with confidence and ALL with the highest level of courtesy. In summary, it has been a complete pleasure working with Authentic Pine Floors, Inc. Thank you again,"

"The company's professionalism in answering our myriad questions and guiding us through this new endeavor gave us a sense of comfort and assuredness that we would have a good result to our project. Several times during the process, we commented that this company certainly knew their product and was intent on helping guide us through the purchase. We even received a Christmas card!"

"Hi Dana, We received our flooring last Friday and we are VERY happy with it. All my apprehensions faded away when I saw it. We were quite pleased with the high quality of the wood. Thanks again for all of your help and patience. Have a good Christmas."

"Teressa was very helpful and answered all of my questions via e-mail. We corresponded on and off for several months before I was ready to make a decision to purchase the flooring. She was very also helpful in providing recommendations and suggestions for stain colors and finishes. The driver was also very courteous and even helped us with the unloading (which they are not obligated to do). We love our new heart pine flooring, and are so impressed with the quality of the wood and the way it has “warmed up” our home. The people at Authentic Pine Floors were wonderful to deal with, and we feel that we got a terrific quality floor at a bargain price."

"We recently built our new home. It's been our dream to have wide plank pine flooring to set off our family antiques. While searching on the Internet, I found your company. Even though you're just up the road from us, I think I would have chosen you if we lived on the other side of the country. We called and made arrangements with Dana Yielding to visit your showroom. Dana was very knowledgeable and helpful. She made us feel at home and took the time to answer thoroughly all our questions. We placed an order and the floor arrived as promised. Our installer commented on the excellent quality of wood and milling and how easy it was to install. It really enhances the Coastal Cottage style of our house. Everyone who visits falls in love with the floor! Building a new house is by nature a stressful situation. We ended up with a great floor, but just as importantly, we made friends with the folks at Authentic Pine Floors who did everything they could to help our dream come true. No stress, just great service!"

"Dear Lanette, I just wanted to let you know that the floors turned out great! The wood arrived on time, and in great shape. I have put down lots of wood floors (both oak and pine) in several different houses in Colorado and Tennessee, but the wood I got from you folks is the best I've used. Not only was the milling exceptional, but the quality of the wood made it very enjoyable to work with. Everyone who has seen the floors comment on how great they are and I agree that they're gorgeous. You folks were great to deal with and thanks again for delivering top quality material!"

"Five years ago, I bought Southern Yellow Pine flooring from you, for my home. I would like you to know that my flooring looks wonderful and has aged patina. We are now looking for a larger home and I will once again choose Authentic Pine Floors. In addition, your customer service department is professional. You are the best flooring company!"

"Dear APF, We received your thank you card in the mail today and wanted to express our pleasure in doing business with your company. Dana took my phone calls and was extremely helpful in answering my questions and taking my order. Her friendliness and professionalism gave me great peace of mind with dealing with Authentic Pine Floor over the phone and internet, without actually being able to visit your facilities or talking with any references. We are very happy with the appearance and quality of the wood. Thank you for providing these materials at such a reasonable cost, as well as for these personal touches."

"We have been thinking about contacting you to tell you how satisfied we are with the results of the pine flooring you sold us. The floors have been down almost two years. You followed through with everything you said you would and the service and quality was great! It is so easy to maintain and we got the "look" we wanted to go with our antiques."

"Just a note to let you know that we LOVE our authentic pine floors! EVERYONE who walks in the house comments on them. Our builder took some photos of the interior of the house for a home show display....and people were more curious about the floors than the log walls! HA! Thanks again...the floors look great!"

"Hi Teressa: The floor is awesome! It's so warm and rich looking. Just wanted to let you know that the floor is down and finished and wonderful! Thanks for all your help."

"Dear Dana, I just wanted you to know that probably the most rewarding experience we've had in our house remodeling was the effort towards installing our pine wood floor. This floor was not easy for us beginners, but we soon became quite proficient at putting down over 600 square feet of your product. Our prerequisite was to remodel without making the new addition look modern; rather, we wanted a family room that blends with the pre-1900's character of the house. Your southern yellow pine 10" planks sure did the job. The cut nails are an added feature. My wife and I followed your instructions and the end result was a beautiful floor. Once again, you sell a fine product and we appreciate your instructions on how to best install. Your personal assistance in answering questions is much appreciated."

"It has been a pleasure working with you and your company. Many thanks on making this a much easier project than I expected."

"Good morning Teressa, Our floors are finished and they are absolutely BEAUTIFUL! We just love them! Thanks to you for your assistance."

"It was a pleasure working with you. You were very friendly and polite and we felt that you had our best interests in mind. It’s refreshing to deal with someone like you in a world where how a customer feels isn’t important anymore."

"I love my Authentic Pine Floors! Not only are they beautiful – they are also extremely easy to maintain."

"Thanks Liz for all the help. I really love the floor. It turned out great."

"Dear Teressa – Wow! You all are amazing. I am so happy with the yellow pine flooring, and I have been so impressed with the tremendous customer service. I have been recommending you to several friends, and will continue to do so. I wish more people did business like Authentic Pine! Please put me on your reference list and I will certainly send you a photo when the floor is in. Thanks so much"

"Dear Teressa, The heart pine flooring is absolutely beautiful. We have received so many compliments about the flooring. Your web site was very informative regarding the installation of your product. I installed the flooring myself with no prior flooring installation experience. Please feel free to use my name as a reference. It was a pleasure to do business with you and your company. Very truly yours,"

"Dear Teressa, My pine floors are gorgeous – exactly what I imagined & desired. I have knotty pine, built-in cabinets & paneling {in the adjacent kitchen} and the floors look as if they are original! I love them! Thank you very much. Of course, you may use my name as a reference."

"We are absolutely thrilled to have Authentic Pine Floors included in the Southern Living Custom Home Builder Team. We have long sought a well-qualified wood flooring company to promote to our readers. Authentic Pine Floors is a perfect match: The foundation of the company, the McMurry family is steeped in southern tradition. They provide a very high-quality product, backed by integrity you can count on. They stake their reputation on high-quality customer service."

"I would like to thank you for the outstanding service that we received from you. We had a problem with our order and after a phone conversation with you, you not only responded immediately, but also fixed the problem at a substantial cost to your company. We will continue to promote Authentic Pine Floors. Thank you, it’s a pleasure to deal with someone with such outstanding character."

"Did I tell you we won the Knoxville Parade of Homes and our Authentic Pine Floors were the hit of the house. We got more inquiries on them than any other product!"

"As a builder, I am always looking for the latest trends in new home products. When I came upon Authentic Pine Floors handscraped American Masters collection, I knew I had a unique product to showcase in my Southern Living Program Home. I never would have thought that the handscraped, heart pine floors would have been so popular among our quests. In fact they were the conversation piece of the entire home. I do believe that if I were to use any flooring other than Authentic Pine Floors, the home would not have been as unique and raved about as it was. So, I can tell you firsthand that there is nothing more warm and inviting than the look of Authentic Pine Floors in your home. Whether you want the rustic feel or a touch of timeless elegance, it can all be found at Authentic Pine Floors."

"Thank you for being so helpful as we built our new home, after Katrina. You answered so many of our questions, and were so generous in sending us samples that helped us make a big decision. We moved into our home in November 2007, and you wouldn’t believe how many compliments we have received on our beautiful floor. Even the postman commented on it, when delivering a package and wanted to know all of the details! "

We were very pleased with the informative and extremely prompt service that we received. We had concerns about making such a large purchase by only viewing a sample piece of flooring and by looking at pictures of the flooring. But, all of our questions were answered very thoroughly and promptly, and we had a LOT of them! I felt as if I were the only customer that Liz had.